Contact customer service using email : firstname.lastname@example.org
or by phone : 01948-770549
to get started.
Once approved, return merchandise and a copy of the packing slip to the address below:
We allow a 30 day return period, if you are unhappy with your purchase. All items must be in their original packaging and unused for a return to be accepted. On receipt of return and if the item is in its original condition we will refund within 5 days. The refund will be processed using the original payment method. Postage and handling of the return is your responsibility – we advise that you use a signed-for service to obtain proof of postage.
If you wish to exchange an item we operate a return, refund and buy system to ensure stock levels remain accurate.
Please feel free to contact us about our return/exchange policies.
Our return address is:
New House Farm